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Technical Information: Ports and IP Addresses

Technical details to help resolve network challenges.

1. The PLAATO Connect

a) The PLAATO Connect is configured as a router with a DHCP server that provides IP addresses to connected devices (PLAATO Pros). It is not set up as an access point.

b) The IP address of the PLAATO Connect is 192.168.8.1. If any other device (e.g. another router or access point) on the local network uses this same IP address, it will result in a conflict. To resolve this, the IP address of the PLAATO Connect must be changed. Click here for instructions.

c) The PLAATO Connect does not run any required features for the PLAATO Pro to operate. Its only function is to set up and broadcast the WiFi network. This means it is possible to use another device to set up and broadcast the WiFi network instead.

d) The PLAATO Pro can connect to any WiFi network configured with the correct SSID (network name) and PSK (password). The network can come from the PLAATO Connect, a mobile hotspot, or a customer-configured network. It does not need to come from the PLAATO Connect. For the correct credentials, email support@plaato.io

2. Router Ports

a) PLAATO does not require port forwarding (external access to the devices). However, outbound traffic (devices accessing the internet) must be allowed on the ports listed below.

b) The internet uses standard “ports” on routers to communicate. For extra security, some companies or router manufacturers block these ports to prevent unauthorized access. The following ports must be open:

  • MQTT – Port 1883

  • MQTT over TLS – Port 8883

  • HTTP – Port 80

  • HTTPS – Port 443

c) You can test whether these ports are open by following the instructions below. You will need the correct credentials. Please contact support@plaato.io to obtain them.

Once you have the correct credentials, connect to PLAATO Cloud Connect, then use the links below:

  • Test Port 443 (HTTPS): http://portquiz.net:443/

  • Test Port 1883 (MQTT): http://portquiz.net:1883/

  • Test Port 8883 (MQTT over TLS): http://portquiz.net:8883/

If any of these ports are blocked, it is the customer’s responsibility to open them, as these are standard ports used for IoT communication.