---
title: FAQs | PLAATO Knowledge Base
description: FAQs
---

[Skip to content](https://help.plaato.ai/faqs#main-content)

PLAATO

- [Home](https://plaato.io/)
- [App](https://app.plaato.cloud/)

Open main navigation

Close main navigation

- [Home](https://plaato.io/)
- [App](https://app.plaato.cloud/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [PLAATO Knowledge Base](https://help.plaato.ai/)
2. [FAQs](https://help.plaato.ai/faqs)

# FAQs

- [Technical Information: Ports and IP Addresses](https://help.plaato.ai/technical-information-ports-and-ip-addresses)
- [How to get the best connection?](https://help.plaato.ai/how-to-get-the-best-connection)
- [How Do I Find My Email Address in the PLAATO App?](https://help.plaato.ai/how-do-i-find-my-email-address-in-the-plaato-app)
- [Fermentation Activity: Units of Measurement](https://help.plaato.ai/fermentation-activity-units-of-measurement)
- [Country Regulations for PLAATO Pro Disposal](https://help.plaato.ai/country-regulations-for-plaato-pro-disposal)
- [Cleaning the PLAATO Pro, CIP and Chemical Compatibility](https://help.plaato.ai/cleaning-the-plaato-pro-cip-and-chemical-compatibility)
- [PLAATO Pro User Manual](https://help.plaato.ai/plaato-pro-user-manual)
- [How to change my account password](https://help.plaato.ai/how-to-change-my-account-password)

See less ▼

## Shipping

- [Do you offer faster shipping options?](https://help.plaato.ai/do-you-offer-faster-shipping-options)
- [How do I change my delivery details?](https://help.plaato.ai/how-do-i-change-my-delivery-details)
- [Can I cancel my PLAATO Pro order after I've placed it?](https://help.plaato.ai/can-i-cancel-my-plaato-pro-order-after-ive-placed-it)
- [What is your return policy?](https://help.plaato.ai/what-is-your-return-policy)
- [What is the lead time on shipping?](https://help.plaato.ai/what-is-the-lead-time-on-shipping)
- [International Fees and Customs](https://help.plaato.ai/international-fees-customs)
- [How do I track my PLAATO Pro shipment?](https://help.plaato.ai/how-do-i-track-my-plaato-pro-shipment)

See less ▼

- [PLAATO Account & Setup](https://help.plaato.ai/plaato-account-setup)
- [PLAATO Edge](https://help.plaato.ai/plaato-edge#main-content)

    - [Getting Started](https://help.plaato.ai/plaato-edge#getting-started)
    - [PLC Installation](https://help.plaato.ai/plaato-edge#plc-installation)
- [PLAATO Pro](https://help.plaato.ai/plaato-pro#main-content)

    - [PLAATO App](https://help.plaato.ai/plaato-pro#plaato-app)
    - [PLAATO Sensor](https://help.plaato.ai/plaato-pro#plaato-sensor)
- [FAQs](https://help.plaato.ai/faqs#main-content)

    - [Shipping](https://help.plaato.ai/faqs#shipping)
- [Integrations & Partners](https://help.plaato.ai/integrations-partners)
- [Troubleshooting](https://help.plaato.ai/troubleshooting)

- [Home](https://plaato.io/)
- [App](https://app.plaato.cloud/)

# PLAATO

9C Brenneriveien Oslo.

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2025, PLAATO