Skip to content
  • There are no suggestions because the search field is empty.

Conflicting IP Address

Sometimes, a conflicting IP address can stop the Plaato Pro from being able to connect.

Along with your PLAATO Pro, you will have received a PLAATO Connect. Your PLAATO Connect works like a small router. It gives IP addresses to your PLAATO Pro devices so they can communicate.

The PLAATO Connect normally uses the IP address: 192.168.8.1

However, some internet routers also use this same IP address. If both devices use the same address, they will conflict and the PLAATO Connect may not work properly.

Solution: Change the IP Address of the PLAATO Connect

To fix this, you need to change the IP address of the PLAATO Connect.

⚠️ You will need login details from our support team before starting. Please contact support@plaato.io to receive the username and password.

Step-by-Step Guide

1. Connect to the PLAATO Connect

  • Disconnect from your normal WiFi.

  • Connect to the network called Plaato Cloud Connect.

  • If you don’t have the login details, email support@plaato.io

2. Open the Settings Page

  • Open your web browser.

  • Type 192.168.8.1 into the address bar.

  • Press Enter.

3. Log In

  • Enter the password provided by support@plaato.io

4. Go to Network Settings

  • In the left menu, click “More Settings”

  • Then click “LAN IP”

5. Change the IP Address

  • You will see the current IP address: 192.168.8.1

  • Change the number 8 to 5, 6, or 7.

    For example:  192.168.8.1 → 192.168.7.1

⚠️ Important:
Make sure the new IP address does not match the “Guest IP” (usually 192.168.9.1). You can check this under the “Guest IP” tab.

6. Apply the Changes

  • Click “Apply” to save the new IP address.

7. Wait for Reboot

  • The PLAATO Connect will restart. This may take a few minutes.

  • After restarting, you must use the new IP address (for example 192.168.7.1).

8. Check in the App

  • Open the PLAATO app.

  • Go to Account → Connect.

  • Look for a recent heartbeat (a status update from the Connect).

If you see a heartbeat from the last few minutes, everything is working.

If you don’t see one:

  • Refresh the app.

  • Wait 2–3 minutes.

  • If it still doesn’t appear, click here for more potential reasons.