---
title: Conflicting IP Address
description: Step-by-step guide to changing the IP address on your PLAATO Connect to resolve connection issues with your PLAATO Pro.
---
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# Conflicting IP Address
## Sometimes, a conflicting IP address can stop the Plaato Pro from being able to connect.
Along with your PLAATO Pro, you will have received a PLAATO Connect. Your PLAATO Connect works like a small router. It gives IP addresses to your PLAATO Pro devices so they can communicate.
The PLAATO Connect normally uses the IP address: **192.168.8.1**
However, some internet routers also use this same IP address. If both devices use the same address, they will conflict and the PLAATO Connect may not work properly.
💡 **Solution:** Change the IP Address of the PLAATO Connect
To fix this, you need to change the IP address of the PLAATO Connect.
⚠️ You will need login details from our support team before starting. Please contact support@plaato.io to receive the username and password.
#### **Step-by-Step Guide**
**1. Connect to the PLAATO Connect**
****
- Disconnect from your normal WiFi.
- Connect to the network called Plaato Cloud Connect.
- If you don’t have the login details, email support@plaato.io
**2. Open the Settings Page**
- Open your web browser.
- Type 192.168.8.1 into the address bar.
- Press Enter.
**3. Log In**
- Enter the password provided by support@plaato.io
**4. Go to Network Settings**
- In the left menu, click “More Settings”
- Then click “LAN IP”
**5. Change the IP Address**
- You will see the current IP address: **192.168.8.1**
- Change the number 8 to 5, 6, or 7.
For example:  192.168.**8**.1 → 192.168.**7**.1
**⚠️ Important:**
Make sure the new IP address does not match the “Guest IP” (usually 192.168.9.1). You can check this under the “Guest IP” tab.
**6. Apply the Changes**
- Click **“Apply”** to save the new IP address.
**7. Wait for Reboot**
- The PLAATO Connect will restart. This may take a few minutes.
- After restarting, you must use the new IP address (for example 192.168.7.1).
**8. Check in the App**
- Open the PLAATO app.
- Go to Account → Connect.
- Look for a recent heartbeat (a status update from the Connect).
If you see a heartbeat from the last few minutes, everything is working.
If you don’t see one:
- Refresh the app.
- Wait 2–3 minutes.
- If it still doesn’t appear, click [here](https://help.plaato.ai/my-plaato-pro-has-never-come-online?hsLang=en-us) for more potential reasons.
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